Experienced Dental Front Office Administrator

Rifkin Dental is looking for an energetic, personable, and detail-oriented Dental Front Desk Administrator to join our team in Yorktown Heights, NY.

We are a patient-focused dental practice that places a strong emphasis on exceptional customer service, teamwork, communication, and creating a positive experience for every patient who walks through our doors.

The ideal candidate is friendly and professional, enjoys interacting with patients, stays organized in a busy environment, and takes pride in being part of a team. We are looking for someone who brings a positive attitude to work, takes initiative, and is always looking for ways to learn and improve.

This is an excellent opportunity to join a growing dental practice with a supportive team, competitive compensation, benefits, and an enjoyable work environment.

Learn more about our practice at rifkindental.com.

Schedule

This is a full-time position. A typical schedule is:

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 4:00 PM
Two Saturdays per month: 8:00 AM – 1:00 PM

Responsibilities

As a member of our front office team, you will help manage the patient experience from scheduling through checkout. Responsibilities include:

• Scheduling and confirming patient appointments using Dentrix
• Answering incoming calls and assisting patients with questions
• Communicating with patients by phone, text, and email
• Creating a welcoming and professional experience for patients
• Reviewing estimated insurance benefits and patient financial responsibilities
• Answering patient questions regarding dental insurance coverage
• Collecting and processing patient payments
• Sending dental insurance claims
• Requesting and tracking insurance pre-authorizations
• Helping patients understand PPO dental insurance benefits
• Maintaining accurate patient information and documentation
• Coordinating with doctors, hygienists, and other team members to keep the schedule running efficiently
• Helping resolve patient concerns in a professional and empathetic manner
• Providing general administrative and front office support
• Performing other duties that contribute to an exceptional patient experience

Qualifications

• Minimum of 1 year of dental office experience required
• Dentrix experience required
• Excellent interpersonal and communication skills
• Friendly, professional, and genuinely positive attitude
• Strong attention to detail
• Excellent organizational and multitasking skills
• Comfortable communicating with patients in person, by phone, text, and email
• Comfortable discussing insurance benefits and financial responsibilities with patients
• Knowledge of PPO dental insurance plans is strongly preferred
• Strong computer skills and ability to learn new technology quickly
• Ability to accept feedback and continuously improve
• Dependable and able to work effectively as part of a team
• High school diploma or equivalent

What We Value

At Rifkin Dental, technical skills are important, but so is how you contribute to the team and patient experience. We are looking for someone who:

• Treats patients and coworkers with kindness and respect
• Maintains a positive attitude, even during busy days
• Takes ownership of their responsibilities
• Communicates clearly and professionally
• Pays close attention to detail
• Is willing to learn, receive feedback, and improve
• Steps in to help the team when needed
• Takes pride in providing exceptional customer service

If you have dental front office experience, are proficient with Dentrix, and are looking for an opportunity to grow with a supportive, patient-focused dental practice, we would love to hear from you.

Job Types: Full-time, Part-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Work Location: In person