Dental Treatment Plan Coordinator / Front Desk Receptionist

Dental Treatment Plan Coordinator / Front Desk Receptionist

Periodontal & Implant Associates of Middle Tennessee (PIAMT)

Position: Full-Time Dental Treatment Plan Coordinator / Front Desk Receptionist

Schedule: Monday–Thursday, 6:30 AM–3:30 PM, with occasional Fridays as needed. We have two positions open at two different locations. Brentwood, TN and Nashville, TN.

Position Overview

Periodontal & Implant Associates of Middle Tennessee is seeking an experienced, dependable, and highly organized Dental Treatment Plan Coordinator / Front Desk Receptionist to join our specialty dental practice.

We are looking for a motivated professional who understands dental office operations, has excellent communication skills, and is comfortable discussing treatment plans, dental insurance benefits, and financial arrangements with patients.

The ideal candidate will have prior dental front office experience, a strong understanding of dental terminology and insurance procedures, and the ability to multitask in a busy specialty practice.

Previous dental office experience is required. We are seeking someone who can confidently step into this role with a solid understanding of dental front office responsibilities.

Key Responsibilities

Treatment Planning & Patient Coordination

• Review and present proposed dental treatment plans to patients in a clear, professional, and compassionate manner.
• Explain recommended procedures, estimated insurance benefits, patient financial responsibilities, and available payment options.
• Assist patients in understanding their treatment recommendations and the importance of scheduling necessary care.
• Coordinate treatment appointments and follow up with patients who have not scheduled recommended treatment.
• Prepare accurate treatment estimates based on current practice fees and available insurance information.
• Clearly communicate that insurance benefits are estimates and not guarantees of payment.
• Work closely with doctors, clinical team members, and the insurance department to ensure accurate treatment coordination.
• Maintain appropriate follow-up documentation regarding treatment acceptance and scheduling.

Front Desk & Patient Reception

• Greet patients warmly and professionally upon arrival.
• Answer incoming telephone calls, respond to patient inquiries, and direct calls appropriately.
• Schedule and confirm patient appointments while maintaining efficient provider schedules.
• Manage patient check-in and check-out procedures.
• Verify and update patient demographic, insurance, and contact information.
• Collect patient payments, copayments, and outstanding balances.
• Provide patients with receipts, account statements, and financial information as needed.
• Maintain accurate patient records and documentation.
• Communicate effectively with referring dental offices and patients.
• Assist with patient correspondence, appointment reminders, and follow-up communications.

Dental Insurance & Financial Responsibilities

• Demonstrate a working knowledge of dental insurance plans, including PPO benefits, deductibles, annual maximums, limitations, and exclusions.
• Understand the difference between in-network and out-of-network benefits.
• Assist with insurance verification and benefit interpretation.
• Accurately communicate estimated patient financial responsibilities.
• Understand common dental terminology, CDT procedure codes, and treatment sequencing.
• Coordinate with the insurance department regarding predeterminations, outstanding claims, and patient account questions.
• Discuss financial arrangements and available third-party financing options.
• Maintain patient confidentiality and follow HIPAA requirements.

Required Qualifications

• Minimum 2 years of dental front office experience; 3 or more years preferred.
• Previous experience presenting dental treatment plans and discussing patient financial responsibilities.
• Strong working knowledge of dental insurance benefits and verification procedures.
• Familiarity with dental terminology, CDT codes, and dental procedures.
• Experience with dental practice management software.
• Strong computer skills and the ability to learn new technology quickly.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Professional appearance, positive attitude, and excellent customer service skills.
• Dependable attendance and punctuality.

Preferred Qualifications

• Previous experience in a periodontal, oral surgery, implant, or other dental specialty practice.
• Experience with Open Dental or similar dental practice management software.
• Knowledge of periodontal procedures, dental implants, surgical treatment planning, and insurance coding.
• Experience presenting comprehensive treatment plans and discussing financing options.
• Experience managing unscheduled treatment and patient follow-up.
• Ability to work independently while contributing to a team-oriented environment.

What We Are Looking For

We are looking for someone who:

• Takes initiative and does not require constant supervision.
• Understands the importance of accuracy in treatment estimates and patient financial discussions.
• Is comfortable discussing money and financial obligations with patients.
• Has a friendly, compassionate, and professional demeanor.
• Works well with doctors, clinical staff, management, and fellow team members.
• Is flexible, adaptable, and comfortable learning new technology.
• Understands the importance of teamwork, accountability, and excellent patient service.
• Can maintain professionalism during busy or stressful situations.

Work Schedule

Monday–Thursday: 6:30 AM–3:30 PM

Occasional Fridays may be required for meetings, training, or other practice needs.

This is an in-person position. Remote work is not available.

Why Join Our Team?

Periodontal & Implant Associates of Middle Tennessee is an established specialty dental practice committed to providing high-quality periodontal and implant care. We value professionalism, teamwork, patient education, and creating a positive experience for every patient.

We are seeking someone who wants to become a valued member of our team and contribute to the continued success of our practice.

How to Apply

Qualified applicants should submit an updated resume detailing their dental front office experience, treatment coordination responsibilities, dental insurance knowledge, and dental software experience.

Please note: This position requires previous dental office experience. Applicants without relevant dental experience will not be considered.

Periodontal & Implant Associates of Middle Tennessee is an Equal Opportunity Employer.

Pay: $25.00 - $27.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off
• Uniform allowance

Application Question(s):

• Do you live in Brentwood, Nashville, or within a 1 hour drive of either location?
• How many years do you specifically have in the dental field?
• Do you know dental insurance and how to treatment plan?

Work Location: In person