Dental Treatment Coordinator / Front Desk

We are looking for an experienced, motivated Dental Treatment Coordinator / Front Desk professional to join our team.

This is a key position within our practice. You will be primarily responsible for managing the front desk independently, so we are looking for someone who can multitask, take initiative, solve problems, and take ownership of the position.

Compensation: $22 + /hour based on experience, + bonus incentives based on practice production goals

Schedule:

• Monday: Off
• Tuesday: 9:00 AM–5:00 PM
• Wednesday: 10:00 AM–4:00 PM
• Thursday: 9:00 AM–5:00 PM
• Friday: 9:00 AM–2:00 PM
• Saturday: 9:00 AM–2:00 PM

Responsibilities

• Present treatment plans and review financial options with patients
• Follow up on unscheduled treatment and help patients move forward with care
• Manage the schedule and work to keep the doctor's schedule productive
• Answer phones, schedule and confirm appointments
• Verify insurance and understand dental benefits
• Collect patient balances and discuss financial responsibilities
• Check patients in and out
• Identify openings in the schedule and actively work to fill them
• Maintain excellent patient communication and customer service
• Handle multiple priorities and solve problems independently

Who We're Looking For

• Previous dental front desk experience required
• Treatment planning/treatment coordination experience strongly preferred
• Confident discussing treatment costs and financial arrangements
• Organized and able to multitask
• Proactive and takes initiative without needing constant direction
• Dependable with strong follow-through
• Strong communication and patient-service skills
• Comfortable independently managing the front desk and keeping the day moving
• Bilingual (English and Spanish) is a plus

We are looking for someone who takes ownership of their position. The ideal candidate notices what needs attention, works toward solutions, follows through with patients, and understands how important the front office is to the overall success and growth of the practice.

Bonus opportunity: Additional performance-based incentives are available when established practice production goals are achieved.

Pay: From $22.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person