Dental Receptionist

Soltys Dentistry, LLC is a father/son private practice and has been in Rockford for 46 years. We are not a corporate practice and never will be. We are seeking a highly organized and professional dental receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing appointment scheduling, patient records, and insurance verification. This role requires proficiency in various Electronic Health Record (EHR) systems and a solid understanding of dental terminology and administrative procedures. Experience with dental office management software such as Eaglesoft is preferred.

Responsibilities

• Greet patients warmly and professionally, establishing a positive first impression
• Schedule, reschedule, and confirm patient appointments using dental practice management software.
• Verify insurance coverage and benefits.
• Collect payments, process co-pays, and handle billing procedures accurately
• Manage patient check-in and check-out processes efficiently
• Review documentation for accuracy and completeness
• Assist with insurance claims submission and follow-up on outstanding claims
• Answering the phone systems with professionalism, demonstrating excellent phone etiquette
• Perform administrative duties including filing, data entry
• Support clinic operations by coordinating care plans and documenting dental procedures using CDT coding
• Maintain confidentiality of patient information in accordance with HIPAA standards
• Provide exceptional patient service by addressing inquiries and assisting with intake procedures

Requirements

• Prior experience in a dental office environment is highly preferred; clinic experience is a plus
• Strong knowledge of dental terminology, billing, coding (CDT), and health information management systems
• Proficiency in EMR/EHR systems such as Eaglesoft
• Familiarity with insurance verification processes
• Excellent computer skills including Microsoft Office Word
• Exceptional organizational skills with attention to detail for documentation review and recordkeeping
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Strong communication skills with professional phone etiquette; bilingual abilities are a plus
• Knowledge of HIPAA regulations to ensure patient confidentiality and data security
• Previous experience in dental administrative support is preferred; office management experience is advantageous

Join our team to provide outstanding administrative support that enhances patient care experiences while working in a professional healthcare environment.

Pay: $23.00 - $25.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Paid time off
• Referral program
• Retirement plan

Work Location: In person