Dental Receptionist

Overview

We are seeking a friendly, professional, and organized Dental Receptionist to join our private dental practice. The receptionist is the first point of contact for our patients and plays an important role in creating a welcoming, comfortable, and efficient office experience.

The ideal candidate enjoys working with people, communicates clearly, pays attention to detail, and can confidently manage multiple priorities in a busy dental office.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Schedule, confirm, and reschedule dental appointments using electronic scheduling systems (Open Dental)
• Manage patient check-in and check-out procedures efficiently while verifying insurance information
• Handle incoming phone calls with professional phone etiquette, addressing questions and directing inquiries appropriately
• Maintain accurate medical records, including documentation review and updating electronic health records
• Collect payments, process medical billing, and perform medical collections when necessary
• Handle insurance verifications, claims submissions, and follow-up on outstanding balances in compliance with HIPAA regulations
• Support clinical staff by managing proposed treatment plans documentation
• Ensure confidentiality of all patient information in accordance with clinical confidentiality policies and health information management standards
• Perform clerical duties including filing, data entry (10 key typing), and maintaining organized medical records
• Maintain a clean, neat, and organised front desk area at all times, ensuring it presents a professional and welcoming appearance for patients. Keep paperwork and supplies organized and avoid unnecessary clutter, as the front desk is highly visible to patients and reflects the overall professionalism of the practice.
• Fluency in Cantonese and/or Mandarin is not required; however, the ability to communicate in either language is needed, as many of our patients are Chinese-speaking and may have limited English proficiency

Experience

• Prior experience working in a dental clinic or healthcare environment is highly preferred
• Strong knowledge of health insurance processes and medical billing practices or willingness to learn dental office procedures, terminology, and insurance processes
• Excellent customer service skills with the ability to communicate effectively over the phone and in person
• Friendly, professional, and personable demeanor
• Familiarity with medical/dental terminology, clinical confidentiality policies, and health information management practices
• Proven clerical experience supporting front desk operations in a busy healthcare setting
• Strong computer skills including Microsoft Office Suite (Word, Excel) for administrative tasks
• Ability to multitask efficiently while maintaining attention to detail in documentation review and data entry tasks
• Dependable, punctual, and team-oriented

Pay: From $23.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Work Location: In person