Dental Receptionist

Overview

We are seeking a dedicated and professional Dental Receptionist to join our healthcare team. The ideal candidate will possess strong administrative skills, excellent patient service abilities, and a comprehensive understanding of dental office operations. As a Dental Receptionist, you will serve as the first point of contact for patients, ensuring smooth scheduling, accurate documentation, and efficient communication between patients and clinical staff. This role offers an opportunity to contribute to a welcoming environment while supporting the delivery of high-quality dental care.

Responsibilities

• Greet patients warmly and provide exceptional customer service at the front desk, ensuring a positive experience from check-in to check-out.
• Schedule appointments accurately using dental practice management software and coordinate with clinical staff to optimize daily operations.
• Manage patient records and documentation review, ensuring compliance with HIPAA and confidentiality policies.
• Handle phone communication professionally, addressing patient inquiries regarding appointments, insurance, and billing matters.
• Process medical billing and collections efficiently, including Medicare, health insurance claims, CPT coding, ICD-9/ICD-10 coding, and electronic health records (EHR) management.
• Maintain accurate medical records and ensure proper documentation of treatment plans, care updates, and insurance information.
• Utilize EMR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth to update patient information and facilitate seamless data flow.
• Support administrative tasks including typing reports, managing office supplies, and performing 10-key typing with precision.

Requirements

• Proven experience in a dental clinic or medical office environment with strong clerical and administrative support skills.
• Familiarity with EMR/EHR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth is highly desirable.
• Knowledge of health insurance processes including Medicare billing, CPT coding, ICD coding (ICD-9/ICD-10), and medical billing procedures.
• Excellent customer service skills with the ability to communicate effectively in bilingual settings preferred.
• Strong computer skills including proficiency in Microsoft Office applications and electronic health records management.
• Ability to handle sensitive information with discretion in accordance with HIPAA regulations.
• Previous clinic experience in a dental setting is preferred; familiarity with dental terminology is advantageous.
• Exceptional organizational skills with attention to detail in documentation review and appointment scheduling.

Join our team to deliver outstanding patient care through efficient administration and compassionate service!

Pay: $24.00 - $31.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Visa sponsorship
• Vision insurance

Work Location: In person