Dental Receptionist (Fluent in English & Mandarin)

Queens Crossing Dental · Flushing, NY 11354 · In-office · Full-time

About Us

Queens Crossing Dental is a busy, family-focused dental practice in Flushing serving a predominantly Mandarin-speaking community. We focus on implants and family dentistry. We are a small team that runs on clear systems, and we are looking for an experienced front desk professional to be the first voice and face our patients meet.

Why We're Hiring

Our phones are busy. We need an organized, calm, experienced receptionist who can manage high call volume, keep the schedule full, and give every patient a warm, professional experience in both Mandarin and English. This is an in-office position.

Schedule (Full-time, ~40 hours/week)

• Tuesday: 9:00 AM – 7:00 PM (lunch 1:00 – 1:45 PM)
• Wednesday – Friday: 9:00 AM – 5:00 PM (lunch 1:00 – 1:45 PM)
• Saturday: 10:00 AM – 4:00 PM

Pay

$22 – $27/hour, depending on experience

What You'll Do

• Phones first: answer a high volume of calls in Mandarin and English, return voicemails same day, and respond to texts, emails, and online inquiries promptly
• Schedule, confirm, and reschedule appointments; keep the calendar full and fill last-minute openings
• Greet patients warmly and handle check-in and check-out
• Register new patients and keep records accurate in our practice software (Oryx)
• Collect patient payments and co-pays at checkout
• Verify insurance eligibility and benefits before appointments
• Submit pre-authorizations and claims, and follow up on them on time (we will train you on our billing process)
• Route treatment-plan and financial questions to our treatment coordinator
• Follow our front desk systems and checklists daily for accuracy and consistency

What We're Looking For

• Required: 1+ year of dental front desk experience
• Required: fluent spoken Mandarin and English (Cantonese a plus)
• Comfortable on a busy phone line without losing warmth or accuracy
• Highly organized, detail-oriented, and dependable
• Experience with dental software (Oryx, Dentrix, Eaglesoft, Open Dental, or similar)
• Insurance verification or dental billing experience a plus
• Commitment to patient privacy (HIPAA)

How to Apply

Apply through Indeed with your resume. Shortlisted candidates will have an online interview, followed by an in-person interview at our office.

Job Types: Full-time, Part-time

Pay: $22.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• License reimbursement
• Paid time off
• Tuition reimbursement

Experience:

• Dental assisting: 1 year (Preferred)

Language:

• Chinese (Required)

Ability to Commute:

• Flushing, NY 11354 (Required)

Work Location: In person