Dental Receptionist/ Dental Insurance Coordinator

Dental Receptionist / Dental Insurance CoordinatorOverview

PA ENDO SPECIALISTS is seeking an experienced Dental Receptionist / Dental Insurance Coordinator to join our team. This role is ideal for a detail-oriented, patient-focused professional with at least 5 years of dental office experience and a strong background in dental insurance coordination. The primary focus of this position is managing dental insurance processes accurately and efficiently while also supporting front desk operations and delivering an outstanding patient experience.

The right candidate will serve as a key point of contact for patients, providers, and insurance companies, helping ensure smooth daily operations and clear communication throughout the patient journey.

Key ResponsibilitiesDental Insurance Coordination

• Verify patient dental insurance coverage, eligibility, and benefits before appointments
• Submit and track insurance claims with accuracy and timeliness
• Follow up on unpaid, delayed, denied, or outstanding claims
• Review explanations of benefits (EOBs) and resolve claim discrepancies
• Communicate with insurance carriers regarding authorizations, claims status, and benefit questions
• Educate patients on insurance coverage, estimated out-of-pocket costs, and payment expectations
• Maintain accurate insurance records and ensure proper documentation in patient accounts
• Support treatment plan presentation by helping patients understand financial and insurance details

Front Desk and Reception Duties

• Greet patients warmly and create a professional, welcoming office environment
• Answer phones, schedule appointments, and manage the daily calendar efficiently
• Check patients in and out and ensure all necessary forms and information are complete
• Collect co-pays, balances, and other patient payments
• Maintain organized patient records and protect confidential information
• Coordinate communication between patients, clinical staff, and providers to support seamless office flow

Administrative Support

• Ensure accuracy in data entry, billing information, and patient demographics
• Assist with office systems, reports, and routine administrative tasks as needed
• Help maintain compliance with office policies, HIPAA standards, and best practices
• Contribute to efficient workflows that improve both patient satisfaction and revenue cycle performance

Required Qualifications

• Minimum of 5 years of experience in a dental office setting
• Demonstrated experience with dental insurance coordination, including verification, claims processing, and follow-up
• Strong understanding of dental insurance plans, billing procedures, and EOB review
• Experience handling patient scheduling, front desk operations, and financial discussions
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced clinical environment
• Proficiency with dental practice management software and standard office systems
• Commitment to professionalism, reliability, and patient confidentiality

Preferred Skills

• Experience in an endodontic or specialty dental practice
• Strong problem-solving skills in resolving insurance and billing issues
• Confidence explaining insurance benefits and financial responsibilities to patients
• Ability to work independently while also collaborating effectively with a team
• A calm, courteous, and service-oriented approach with patients and coworkers
• Knowledge of pre-authorizations, appeals, and complex claim follow-up
• Bilingual communication skills are a plus

Culture and Benefits

At PA ENDO SPECIALISTS, we value professionalism, teamwork, compassion, and excellence in patient care. We are committed to creating a supportive and respectful workplace where team members can grow, contribute, and make a meaningful impact every day. Our practice values individuals who bring strong accountability, a positive attitude, and a dedication to helping patients feel informed and cared for.

We offer a competitive benefits package after 1 year of employment including:

• Paid time off
• Health benefits
• 401(k) eligibility

Why Join Us

If you are an experienced dental professional with a strong focus on dental insurance and a passion for helping patients navigate their care with confidence, we would love to hear from you. Join PA ENDO SPECIALISTS and become part of a team that values expertise, service, and a positive patient experienc

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• Dental Insurance: 5 years (Required)

Work Location: In person