Dental Receptionist

Job Overview

We are seeking a dedicated and professional Dental Receptionist to serve as the first point of contact for our patients and visitors. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a thorough understanding of dental office operations. This role is vital in ensuring smooth clinic workflows, providing exceptional patient service, and maintaining accurate medical and administrative records. The Dental Receptionist will handle appointment scheduling, patient check-in and check-out, insurance processing, and administrative support within a busy dental practice environment.

Duties

• Greet patients warmly and professionally, ensuring a positive first impression.
• Schedule appointments efficiently using Practice Web.
• Verify patient insurance coverage, process claims, and handle medical billing in compliance with HIPAA regulations.
• Manage patient records accurately, including documentation review and updating electronic health records (EHR).
• Answer phone calls promptly with proper phone etiquette, addressing inquiries related to appointments, billing, or general clinic information.
• Assist with dental collection efforts and follow-up on outstanding balances.
• Maintain confidentiality of all patient information in accordance with clinical confidentiality policies.
• Support clinical staff by coordinating care plans and ensuring smooth patient flow throughout the clinic day.

Requirements

• Proven experience as a Dental Receptionist.
• Familiarity with dental coding
• Excellent customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus.
• Proficiency in Microsoft Office applications for documentation review and administrative tasks.
• Knowledge of PPO HMO and dentical insurance procedures, claims processing, and billing practices.
• Ability to manage multiple priorities efficiently in a fast-paced environment while maintaining attention to detail.
• Experience working in a dental clinic environment is highly desirable; familiarity with clinical terminology is advantageous.

Join our team to provide exceptional administrative support that enhances patient experiences and supports high-quality dental care delivery!

Pay: $19.00 - $21.00 per hour

Expected hours: No less than 20.0 per week

Work Location: In person