Dental office treatment coordinator

Job Overview

We are seeking a dynamic and detail-oriented Dental Office Treatment Coordinator to join our vibrant dental team. In this pivotal role, you will serve as the liaison between patients, insurance companies, and clinical staff, ensuring a seamless and positive patient experience from appointment scheduling to treatment planning. Your energetic approach and excellent communication skills will help foster trust and confidence with our patients while managing administrative and clinical documentation with precision. This paid position offers an exciting opportunity to contribute to a thriving dental practice dedicated to exceptional patient care and operational excellence.

Duties

• Greet patients warmly upon arrival, providing outstanding front desk support and ensuring smooth check-in and check-out processes
• Schedule appointments efficiently using dental practice management software, coordinating with clinical staff to optimize daily operations
• Verify patient insurance coverage, including health insurance knowledge, Medicare, Medicaid, and other third-party payers, ensuring accurate billing and claims submission
• Review and process treatment plans, explaining procedures clearly to patients while addressing their questions and concerns
• Manage medical billing and collections by submitting claims through systems such as Epic, Meditech, or Athenahealth; follow up on unpaid claims promptly
• Maintain meticulous medical records and electronic health records (EHR) management in compliance with HIPAA confidentiality policies
• Assist in documentation review for accuracy, including CPT coding, ICD-9/10 coding, and medical documentation necessary for insurance reimbursement
• Support clinical staff by preparing patient files, updating medical histories, and ensuring all documentation aligns with health information management standards
• Utilize strong computer skills to operate EMR/EHR systems like eClinicalWorks or other clinic-specific platforms effectively
• Communicate professionally via phone using proper etiquette to schedule appointments, confirm patient visits, or handle inquiries

Skills

• Proven experience in dental clinic settings with strong knowledge of dental office procedures and patient service excellence
• Proficiency in EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential
• Solid understanding of medical billing processes including Medicare claims submission and collections; experience with CPT coding and ICD coding (ICD-9/10) is highly desirable
• Excellent organizational skills with the ability to review medical documentation accurately while maintaining attention to detail
• Bilingual abilities are a plus for serving diverse patient populations effectively
• Strong interpersonal skills with a focus on customer service; ability to communicate clearly over the phone and in person
• Knowledge of healthcare regulations such as HIPAA ensures confidentiality of patient information at all times
• Competence in Microsoft Office Suite for administrative tasks like filing reports or preparing correspondence
• Previous clinic experience combined with office management skills will help streamline daily operations
• Ability to handle multiple priorities efficiently while maintaining professionalism under pressure

Join us in making a difference by providing top-tier administrative support within a friendly dental environment. Your dedication will help create positive experiences for every patient while supporting our team’s success!

Pay: $32.00 - $38.00 per hour

Work Location: In person