Dental Office Manager

• Professionally greet and communicate with patients, in person and in writing.
• Deliver a positive, memorable patient experience from check in to check out.
• Track patient feedback and respond to concerns and reviews with care and consistency.
• Maintain a patient NPS (net promoter score) of 72 or higher.

• Train, manage, and support your Front Desk team, ensuring day-to-day functions run smoothly.
• Ensure the office is appropriately staffed, coordinating with Team Leads and fellow Office Managers as needed.
• Manage timekeeping and attendance for nonexempt staff, addressing concerns directly and early.
• Lead daily huddles to align the team on daily, weekly, and monthly goals and discuss action items.
• Adapt quickly to new initiatives and drive change management across the office as new tools and processes are introduced.
• Partner with Team Leads across departments, including Assistants and Hygiene, to evaluate new hire performance and deliver feedback.
• Complete staff performance reviews and share feedback with the training team to strengthen onboarding.
• Address and document performance concerns, partnering with the appropriate resources on corrective action when needed.

• Oversee the patient schedule to maintain 80% or greater utilization and daily productivity.
• Meet or exceed monthly and quarterly production goals set for your office.
• Serve as the central point of support for every team in your office, resolving issues that affect patient care or daily operations.

• Oversee benefits verification, claim creation, patient balance collection, and patient ledger accuracy in coordination with our Revenue Cycle Management (RCM) team.

• Oversee clinical cases with Dental Labs in partnership with doctors and assistants, including crowns, dentures, and Invisalign.

What You'll Bring

• Two plus years of dental practice management experience.
• Excellent verbal and written communication skills.
• Strong leadership skills in a diverse, fast paced environment.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Proven time management skills and the ability to consistently meet deadlines.
• Strong analytical and problem-solving skills, with the ability to prioritize and delegate effectively.
• A genuine passion for patient care.

• Competitive Salary
  • Monthly Performance Bonus
• 401k Program
• Medical, Dental, and Vision Insurance
• Optional free Dental coverage for employees
• Employer-paid Life and Disability insurance
• $50/month for mass transit or parking expenses
• Flexible Spending Accounts/Health Savings Accounts
• Paid holidays, paid personal and sick time.
• Supportive, friendly leadership that want you to succeed.

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