Job Title: Office Manager Assistant (OMA)

Key Responsibilities

• Support daily front-office operations, including scheduling, patient intake, insurance verification, billing coordination, and collections.
• Assist with maintaining accurate patient, insurance, and financial records in practice management systems.
• Support End-of-Day closeout processes, including documentation uploads and verification.
Assist with supply ordering, tracking deliveries, and escalating issues to the Office Manager.

Team & Office Support

• Serve as a frontline support resource for front-office staff.
• Assist with onboarding tasks for new hires, including system access, training coordination, and documentation.
• Support team scheduling and timekeeping processes as directed by the Office Manager.
Maintain professionalism, confidentiality, and adherence to practice policies.

Patient Experience

• Support patient communication related to scheduling, treatment coordination, insurance questions, and billing.
• Assist with recalls, reactivation efforts, and patient follow-ups.
Escalate complex or sensitive patient concerns to the Office Manager.

Compliance & Documentation

• Follow HIPAA, OSHA, and company policies in all administrative activities.
• Assist with maintaining licensure and compliance documentation.
Support audit preparation and documentation requests as directed.

Financial & RCM Support

• Assist with insurance eligibility verification, claim preparation support, and payment posting coordination.
• Monitor assigned account follow-ups and escalate aged or complex items to leadership.
• Support revenue meetings and reporting preparation as needed.

• 
  1–3 years of experience in a dental or medical office environment preferred.
• Strong organizational and administrative skills.
• Proficiency with dental practice management software and Microsoft Office.
• Ability to multitask and work effectively in a fast-paced environment.
• Professional communication skills and strong attention to detail.