Dental Office Front Desk/Billing/Insurance Claims Coordinator

Job Overview

We are seeking an energetic and detail-oriented Dental Office Front Desk/Billing/Insurance Claims Coordinator to join our dynamic dental practice. In this vital role, you will serve as the first point of contact for patients, managing front desk operations while ensuring smooth billing processes and accurate insurance claims submissions. Your enthusiasm and organizational skills will help create a welcoming environment for patients and support the efficient operation of our office. This position offers an exciting opportunity to contribute to patient care excellence while honing your expertise in medical billing, coding, and insurance management.

Paid on the job training will start now to take over for employee who is retiring at year end.

Duties

• Greet patients warmly, check in appointments, and manage patient flow at the front desk
• Verify patient insurance coverage and eligibility using EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems
• Prepare, review, and submit insurance claims accurately using billing software and healthcare claims management tools
• Must know Dentrix
• Ensure proper coding of procedures using DRG (Diagnosis-Related Group), CPT (Current Procedural Terminology), ICD-9, ICD-10, and ICD coding standards for precise reimbursement
• Follow up on unpaid or denied claims through medical collections processes and communicate with insurance providers effectively
• Maintain detailed medical records, update patient information, and ensure compliance with healthcare regulations
• Provide excellent customer service by addressing patient inquiries regarding billing, insurance benefits, or payment options
• Prepare routers/check balances owed/verify treatment scheduled
• Check emails/bank for EFT/Electronic payments

Requirements

• Proven experience in a medical office setting with a focus on billing, coding, or insurance claims coordination
• Strong knowledge of medical terminology, health insurance policies, and healthcare claims management processes
• Proficiency in Microsoft Office applications, billing software, EMR/EHR systems, and other healthcare IT tools
• Familiarity with DRG, CPT coding, ICD-9/10 coding standards, and medical coding best practices
• Ability to handle sensitive patient information with confidentiality and professionalism
• Excellent communication skills to liaise effectively with patients, insurance companies, and healthcare providers
• Attention to detail to ensure accuracy in billing submissions and medical record keeping
• Dentrix experience

Join us to be part of a dedicated team committed to delivering exceptional dental care while supporting your professional growth. We value proactive individuals who thrive in a fast-paced environment and are passionate about providing outstanding patient experiences through efficient administrative operations.

Pay: $24.00 - $27.50 per hour

Expected hours: 27.0 – 30.0 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Retirement plan

Experience:

• billing/insurance/claims: 2 years (Required)

Work Location: In person