Dental office Front Desk Insurance Coordinator

Job Overview

As a Dental Office Front Desk Insurance Coordinator, you’ll keep the patient experience moving smoothly from check-in through insurance follow-up. You’ll verify coverage, explain benefits clearly, and coordinate accurate records and billing with the dental team. Your impact: Accurate insurance verification and timely prior authorization help patients understand their coverage and support the team in planning care.

Responsibilities

• Welcome patients, manage check-in and scheduling, and provide responsive customer service.
• Verify health insurance eligibility and benefits; explain relevant policy details and managed care requirements.
• Prepare and track insurance prior authorization requests, claims, billing, and follow-up.
• Maintain medical records and electronic health records (EHR) in the electronic medical record (EMR) system, following HIPAA and clinical confidentiality policies.
• Use Microsoft Office and apply medical terminology, medical billing, and medical coding knowledge, including CPT coding, ICD coding, ICD-9, and ICD-10, as applicable.

Experience

• Medical office or other office experience, ideally in a dental or healthcare setting.
• Health insurance knowledge, including policy interpretation, insurance verification, and managed care processes.
• Familiarity with EHR management, medical records, medical billing, and medical coding.
• Understanding of HIPAA, clinical confidentiality, medical terminology, and CPT, ICD-9, and ICD-10 coding.
• Strong organization, attention to detail, communication, and customer service skills.
• Also need to cover dental assistant and there wiil be inhouse training

Pay: $20.00 - $33.13 per hour

Expected hours: 28.0 – 32.0 per week

Benefits:

• Employee discount
• Referral program

Work Location: In person