Dental Insurance Coordinator

Insurance Coordinator – Oak Ridge Endodontics

***To apply for this position, send your resume to [email protected]***

Position overview

We're a specialty endodontic practice looking for a detail-oriented Insurance Coordinator. You'll manage the full insurance cycle, from checking benefits before a visit through to final payment. You will also provide back up front desk support. Many of our patients are referred to us in pain and seen the same day, so you'll need to work quickly and accurately and explain coverage to patients in plain terms.

Insurance responsibilities:

Verification and estimates

• Verify eligibility and benefits for scheduled and same-day emergency patients, including:
• frequency limits
• waiting periods
• prior root canal history on the tooth
• Prepare accurate patient cost estimates before treatment.

Claims and billing

• Enter and submit claims daily with correct CDT codes. Common codes include:
• Attach supporting documentation: narratives, periapical and CBCT images, and clinical notes.

Accounts receivable and follow-up

• Post insurance payments and EOBs accurately.
• Work the aging report and follow up on unpaid or underpaid claims within 30 days.
• Write and submit appeals for denied claims.
• Process patient refunds and insurance overpayment adjustments.

Communication

• Answer patient questions about benefits, statements, and balances.
• Work with referring offices to get prior treatment history or X-rays.
• Keep payer fee schedules, PPO participation details, and plan notes current in the practice management system.

Compliance

• Protect patient information in line with HIPAA.
• Stay current on CDT and ICD-10 code changes and payer policy updates.

Front desk responsibilities:

Scheduling

• Schedule consultations, treatment, and post-op visits by phone, email, and online request.
• Process new referrals from general dentists: collect the referral slip, X-rays, and reason for referral before the visit.
• Send appointment confirmations and reminders, and manage cancellations, reschedules, and the short-call list.

Patient check-in and check-out

• Greet patients warmly and check them in on arrival.
• Collect and review new patient forms, medical history updates, HIPAA acknowledgments, and consent forms.
• Scan insurance cards and photo ID, and confirm demographic and insurance information is current.
• Review the treatment estimate with the patient and collect copays and patient portions at the time of service.
• Schedule follow-up visits at check-out, and send treatment reports back to the referring dentist.
• Answer phones and keep the reception area tidy and welcoming.

Qualifications Required

• 2+ years of dental front desk, insurance, or billing experience
• Working knowledge of CDT coding, PPO and indemnity plans, and EOBs
• Comfortable managing a busy schedule and multiple phone lines
• Strong organizational skills and attention to detail
• Clear, friendly communication by phone and in person

Preferred

• Specialty practice experience, ideally in endodontics or oral surgery
• Experience with TDO endo software
• Experience with clearinghouses and payer portals

Schedule and compensation

• Hours: Monday-Thursday 8am-5pm, Friday 8am-3pm
• Pay: $19-$23/hour

***To apply for this position, send your resume to [email protected]***

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person