Dental Front Office Manager

Front Office Lead III

We are looking for an experienced and driven Front Office Lead III to serve as the senior operational leader within our front office team. This role is ideal for a strong dental front-office professional who is confident leading teams, improving office performance, supporting treatment acceptance, and creating an exceptional patient experience.

As the highest level within our Front Office Lead track, the Front Office Lead III is accountable for overall front-office execution, team performance, operational standards, and office results.

What You’ll Do

• Lead daily front-office operations, including phones, scheduling, check-in/check-out, patient flow, collections, and overall patient experience.
• Hold the front-office team accountable for performance, productivity, and adherence to company workflows and standards.
• Oversee treatment-plan presentation and follow-up, including treatment costs, financing options, case acceptance, and scheduling recommended treatment.
• Drive provider schedule utilization through recall, reactivation, unscheduled treatment, cancellation/no-show management, and same-day opportunities.
• Oversee front-office collections, patient balances, payment workflows, and financing processes.
• Review schedules, patient records, treatment pipelines, balances, forms, and operational reports to identify risks and opportunities.
• Monitor key performance indicators (KPIs) and take corrective action when production, scheduling, collections, reappointment, treatment conversion, or patient-experience goals are not being met.
• Lead, train, coach, and develop Receptionist I–III and Front Office Lead I–II team members.
• Ensure patient follow-ups, lab cases, reviews, forms, mail, exception reports, and other recurring front-office responsibilities are completed accurately and on time.
• Resolve escalated patient concerns and operational issues while reinforcing company policies and service standards.
• Support office marketing initiatives, events, recruiting referrals, and other operational programs.

Additional Front Office Lead III Responsibilities

• Own overall office KPI performance, identify trends and root causes, and implement action plans to improve production, collections, reappointment, schedule utilization, treatment conversion, and patient experience.
• Take full accountability for front-office team performance, execution, productivity, and compliance with company standards.
• Lead performance management through coaching, feedback, documentation, and appropriate corrective action in accordance with company processes.
• Take primary ownership of complex or high-value treatment-plan presentations and follow-up when additional support is needed.
• Review treatment pipelines and operational reports to identify production risks, unused capacity, collection risks, and opportunities for growth.
• Make day-to-day operational decisions within company policies and escalate significant clinical, HR, compliance, legal, or financial matters to the appropriate leadership.
• Own front-office staffing, onboarding, scheduling, training, and coverage to ensure adequate staffing for daily operations.
• Oversee exception-report performance, ensure issues are resolved, identify recurring root causes, and implement processes to reduce repeat exceptions.
• Serve as the senior day-to-day operational leader for the office and collaborate closely with providers, clinical staff, regional leadership, and company departments.
• Take ownership of office revenue and profitability goals and help develop and execute strategies to achieve them.

Qualifications

• Minimum of 2–3 years of experience as a Dental Front Office Lead or in a similar dental leadership role.
• Strong treatment-planning, case-presentation, and patient financial coordination skills.
• Strong knowledge of PPO, Denti-Cal, and HMO dental insurance plans.
• Excellent communication, leadership, organizational, and customer service skills.
• High school diploma or GED required.
• Comfortable using computers and standard office equipment; Open Dental experience preferred.
• Strong ability to lead a team, manage daily front-office operations, and meet performance goals.
• Availability to work at least two Saturdays per month.
• Ability to reliably commute to our Camarillo, CA 93010 office.

Why Join Us?

This is an opportunity to take your dental front-office career to the next level. As a Front Office Lead III, you’ll have a direct impact on office performance, team development, patient experience, and overall growth while working alongside a collaborative dental team.

If you are a results-driven dental leader who enjoys developing people, improving processes, and driving office success, we’d love to hear from you!

Pay may vary based on experience, qualifications, and other applicable factors.

Apply directly through this Indeed posting or email your updated resume to [email protected].

For email applications, please include a brief note explaining why you’re interested in joining our team and where you found this job posting.

Email subject line: [Your Full Name] – [Position You’re Applying For]

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Employment Information Benefits

Eligible employees may have access to Company-sponsored benefits, which may include medical, dental, paid sick leave, paid time off, holiday benefits, retirement benefits, employee dental benefits, bonus or incentive opportunities, and other benefits made available to similarly situated employees. Eligibility, waiting periods, coverage, and other terms are governed by the applicable benefit plans and Company policies, which may be amended from time to time subject to applicable law.

Equal Employment Opportunity

Clove Dental is an equal opportunity employer. We make employment decisions without unlawful discrimination, harassment, or retaliation based on any characteristic protected by applicable federal, state, or local law. Clove Dental provides reasonable accommodations to qualified applicants and employees with disabilities, medical conditions, religious needs, and other legally protected accommodation needs. Applicants who require a reasonable accommodation during the hiring process may contact [email protected].

California Fair Chance Act

Clove Dental will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act. Applicants are not required to disclose criminal history or participate in a criminal background check before a conditional offer of employment, except where otherwise permitted or required by law. Any post-offer consideration of conviction history will be handled in accordance with applicable law.

Applicant Privacy

Clove Dental collects and uses applicant personal information for recruiting, evaluating applicants, hiring, credentialing, background and reference checks, healthcare exclusion screening, legal and regulatory compliance, security, and related employment-administration purposes. Information may include identifiers, contact information, employment and education history, professional credentials, application materials, references, compensation information, and other information relevant to the application process.

Clove Dental does not sell applicant personal information or share it for cross-context behavioral advertising. Additional information regarding the categories of personal information collected, purposes of collection and use, retention, sensitive personal information, and applicable privacy rights is available in Clove Dental’s Notice at Collection of Personal Information for Applicants and Employees, available at https://clovedds.com/privacy. Privacy requests may be submitted to [email protected].

At-Will Employment

Employment with Clove Dental is at-will unless otherwise expressly provided in a written agreement signed by an authorized Company representative. This means that either the employee or Clove Dental may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job posting constitutes a contract or guarantee of employment for any particular duration.

Licensure and Employment Conditions

Where applicable, employment is conditioned upon maintenance of required licenses, registrations, certifications, professional credentials, work authorization, lawful background or reference verification, healthcare exclusion screening, and completion of required onboarding and compliance requirements. Clove Dental reserves the right to modify or withdraw this posting, position, compensation range, schedule, location, duties, benefits, or other terms prospectively based on business needs and applicable law. Nothing in this posting limits rights that cannot lawfully be waived.

Job Type: Full-time

Pay: $34.00 - $38.00 per hour

Benefits:

• Dental insurance
• Paid time off

Experience:

• Dental Front: 4 years (Required)

Work Location: In person