Dental Front Office Coordinator

Delicate Periodontics & Implant Dentistry is a private specialty periodontal and implant practice in Royal Palm Beach seeking an exceptional Front Office Patient Coordinator to join our team.

We are looking for someone who is warm, polished, organized, confident on the phone, and highly accountable. Our front office is an important part of the patient experience, and this position requires much more than simply answering phones and checking patients in.

The right person enjoys helping people, communicates exceptionally well, follows through without being reminded, and takes ownership of keeping the schedule organized and productive.

What you'll do

• Welcome patients and create an exceptional first impression
• Answer incoming calls professionally and convert prospective patients into scheduled appointments
• Schedule new-patient consultations, procedures and follow-up appointments
• Manage cancellations and work proactively to keep the schedule full
• Confirm appointments and follow up with patients who have not scheduled recommended treatment
• Collect patient payments and communicate financial expectations clearly and professionally
• Assist with insurance verification and benefit information
• Maintain accurate patient records and documentation
• Communicate with referring dental offices and help maintain strong referral relationships
• Coordinate with the clinical team to keep the patient experience running smoothly
• Help identify problems before they become problems and take ownership of finding solutions

You may be a great fit if you are:

• Warm, friendly and genuinely comfortable talking with people
• Professional in both verbal and written communication
• Confident rather than timid on the telephone
• Organized and able to manage multiple priorities
• Reliable and highly accountable
• Comfortable discussing money and collecting payment
• Able to learn new software quickly
• Someone who follows through without needing repeated reminders
• Calm under pressure
• Motivated by being part of a growing, high-quality private practice

Dental front-office experience is strongly preferred. Experience in periodontics, oral surgery, prosthodontics, implant dentistry or another specialty practice is a plus.

However, we are also open to exceptional candidates from high-level medical offices, plastic surgery, dermatology, medical aesthetics, hospitality or other concierge-style environments who demonstrate outstanding communication, organization and patient-service skills.

This is an in-person position in Royal Palm Beach, Florida.

Please submit your résumé and answer the application questions thoughtfully. We are looking for someone interested in becoming an important long-term member of our team.

Pay: $19.00 - $26.00 per hour

Expected hours: No more than 35.0 per week

Application Question(s):

• A prospective patient calls and asks, “How much is a dental implant?” How would you respond?
• It is 4:30 PM and tomorrow morning has just had a two-hour cancellation. What would you do before leaving for the day?
• A patient has not responded to two previous attempts to schedule recommended treatment. Write the text message you would send next.

Work Location: In person