Dental Front Desk Receptionist/Patient Coordinator

Job Title: Dental Front Desk Receptionist / Treatment Coordinator

Company: Jain Dental Care

Location: Atlanta, GA

Job Type: Full-time

About the Role:

We are a privately owned, 1-doctor, 1-hygienist dental practice dedicated to providing high-quality, personalized care. As a strictly PPO and self-pay office, we focus on the patient experience without the high volume and stress of HMO/Medicaid clinics.

We are looking for a friendly, organized, and proactive front desk professional to join our close-knit team at Jain Dental Care. As the first point of contact for our patients, you will play a crucial role in creating a welcoming environment while ensuring our daily schedule runs smoothly.

In this unique role, you will be the anchor of our in-office front desk operations while collaborating closely with our dedicated virtual team, who handles the bulk of our insurance verification and payment posting. You will also take the lead on guiding patients through their treatment plans and financial options. Additionally, there will be occasional opportunities to step in and support our clinical staff in the back.

Key Responsibilities:

• Warmly greet patients, answer phone calls, and manage all patient communications for our boutique practice.
• Schedule and confirm patient appointments to maintain an efficient daily workflow.
• Present treatment plans to patients clearly and compassionately, ensuring they understand their clinical needs.
• Discuss financing options, explain out-of-pocket costs, and help patients navigate their payment arrangements (PPO and self-pay only).
• Assist and coordinate with our virtual administrative team to help organize insurance verifications and payment postings.
• Maintain organized patient records and ensure information is accurately updated in the system.
• Occasionally assist the clinical team in the back by seating patients or taking X-rays when needed.

Requirements & Qualifications:

• Prior experience working at a dental office front desk is strongly preferred.
• Experience in dental treatment plan presentation and financial coordination.
• Understanding of PPO insurance plans and fee-for-service/self-pay models.
• Familiarity and working knowledge of Open Dental software is highly preferred.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to bridge the gap between in-office operations and a virtual team.
• Comfortable stepping into the clinical area to assist; X-ray certification (or a willingness to assist with X-rays) is a major plus.

Benefits:

• Paid holidays, PTO
• 401K + Profit Sharing

How to Apply:

Please submit your resume and a brief introduction about yourself and your dental experience to paruljaindds@gmail.com or apply directly through this posting. We look forward to hearing from you!

Pay: $20.00 - $23.00 per hour

Expected hours: 37.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Work Location: In person