Dental Front Desk Receptionist

Job Overview

We are seeking a dynamic and organized Dental Front Desk Receptionist to join our vibrant dental practice. In this pivotal role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative and clinical support tasks. Your energetic approach will help streamline patient flow, facilitate accurate documentation, and uphold the highest standards of confidentiality and customer service. This paid position offers an exciting opportunity to be part of a dedicated healthcare team committed to delivering exceptional dental care.

Responsibilities

• Greet patients warmly, verify their appointment details, and assist with check-in procedures using Electronic Health Records (EHR) systems such as Epic, Meditech, or eClinicalWorks.
• Schedule appointments accurately utilizing dental practice management software while coordinating with clinical staff to optimize daily patient flow.
• Collect and process payments, including medical collections and insurance claims, ensuring compliance with HIPAA regulations and health insurance policies.
• Manage patient records meticulously by reviewing documentation, updating medical histories, and maintaining confidentiality in accordance with clinical confidentiality policies.
• Handle incoming phone calls with professionalism, providing clear information about services, appointment scheduling, and insurance inquiries while demonstrating excellent phone etiquette.
• Support clinical staff by preparing patient charts, verifying insurance benefits through systems like Athenahealth or EMR/EHR platforms, and assisting with billing procedures.
• Maintain a clean, organized front desk environment by filing documents, managing medical records electronically, and performing clerical tasks such as data entry and 10 key typing.

Requirements

• Proven experience in a medical or dental office setting with strong familiarity of clinic operations and front desk responsibilities.
• Proficiency in dental software such as dentrix is highly desirable.
• Knowledge of health insurance processes including Medicare, CDTcoding, and dental billing procedures.
• Excellent customer service skills paired with effective phone communication and professional demeanor.
• Strong computer skills including Microsoft Office Suite (Word, Excel) for documentation review and administrative support tasks.
• Ability to handle multiple priorities efficiently while maintaining attention to detail in documentation review and filing.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Prior dental clinic experience is preferred but not required; training will be provided for specific software systems used within our practice.
• Commitment to maintaining compliance with HIPAA regulations and clinical confidentiality policies.

Join our team where your enthusiasm makes a difference! We’re dedicated to fostering a positive work environment that values your skills in medical office management while supporting your professional growth in the dental healthcare field.

Pay: $24.22 - $29.16 per hour

Work Location: In person