Dental Front Desk Receptionist

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We are seeking a dedicated and detail-oriented Dental Front Desk Receptionist to join our healthcare team. The ideal candidate will have at least ONE YEAR of experience in a dental office. Must possess strong administrative skills, excellent communication abilities, and a passion for providing outstanding patient service. This role is essential in ensuring smooth clinic operations, managing patient interactions, and supporting the delivery of high-quality dental care. The position offers an engaging environment that values professionalism and efficiency, with opportunities to use advanced dental and medical office management systems.

Duties

• Greet patients warmly and professionally, creating a welcoming atmosphere for all visitors.
• Manage appointment scheduling using EMR (Electronic Medical Records) systems using OPEN DENTAL to optimize patient flow.
• Verify insurance coverage and benefits, including insurance verification for dental and medical plans such as Medicare or Medicaid.
• Collect payments and perform dental billing tasks utilizing OPEN DENTAL.
• Maintain accurate patient records, ensuring compliance with HIPAA regulations and proper documentation review procedures.
• Handle multi-line phone systems with professional phone etiquette to address patient inquiries and coordinate appointments effectively.
• Assist with intake procedures, including collecting patient information and accurately updating medical records.
• Support office management tasks such as filing, data entry (including 10-key typing), and maintaining organized dental office files.
• Collaborate with clinical staff to facilitate care plans and ensure seamless communication between patients and providers.
• Ensure the confidentiality of health information management while providing exceptional customer service to patients.

Qualifications

• Proven one year of experience in a dental office setting with strong front desk or administrative support skills.
• Familiarity with EMR systems such as OPEN DENTAL.
• Knowledge of dental terminology, CPT coding, ICD-10/ICD-9 coding, and medical billing practices.
• Strong understanding of HIPAA regulations and health information management standards.
• Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel) and office management software such as Eaglesoft or Dentrix.
• Exceptional customer service skills with the ability to handle sensitive situations professionally.
• Bilingual abilities are preferred to serve diverse patient populations effectively.
• Previous clinic or dental office experience is a requirement; familiarity with insurance verification processes is a plus. Join our team to deliver exceptional administrative support that enhances patient experiences and supports our mission of providing outstanding dental care!

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person