Dental Front Desk Receptionist

Overview

Join our dynamic dental practice as a Dental Front Desk Receptionist, where your energy and enthusiasm will set the tone for an exceptional patient experience! In this vital role, you will be the welcoming face and friendly voice that patients see and hear first. Your organizational skills and attention to detail will ensure smooth daily operations, from appointment scheduling to insurance processing. If you thrive in a fast-paced environment and are passionate about providing outstanding customer service, this is the perfect opportunity to shine and grow in the healthcare field.

Responsibilities

• Greet patients warmly and professionally, creating a positive first impression
• Schedule appointments efficiently using electronic health records (EHR) systems such as Epic, Meditech, or eClinicalWorks
• Verify patient insurance coverage and process medical billing using health insurance knowledge including Medicare, HIPAA compliance, CPT coding, ICD-9, ICD-10, and other coding standards
• Manage patient check-in and check-out procedures with accuracy and care
• Handle incoming phone calls with excellent phone etiquette, providing clear information and scheduling assistance
• Maintain accurate and organized medical records while ensuring compliance with clinical confidentiality policies
• Review documentation for completeness and accuracy to support billing and care plans

Requirements

• Proven experience in a medical or dental front desk role with strong clerical skills
• Proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with electronic health records management is essential
• Knowledge of medical terminology, health insurance procedures, and medical billing practices including ICD coding and CPT coding
• Excellent customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus
• Strong computer skills including Microsoft Office Suite (Word, Excel) and typing skills (10 key typing)
• Ability to handle multiple tasks efficiently while maintaining attention to detail in a fast-paced environment
• Understanding of HIPAA regulations and clinical confidentiality policies
• Previous clinic or medical office experience preferred but not required; training will be provided for the right candidate

Join us in delivering compassionate care while supporting our team’s success! We’re committed to fostering a positive work environment where your skills make a real difference in patients’ lives.

Pay: $15.00 - $20.00 per hour

Work Location: In person