Dental Front Desk Coordinator

About Us & Our Team
At Roseroot Dental, we are a thriving, patient-focused practice dedicated to providing exceptional care and a welcoming environment. We rely on state-of-the-art third-party digital and administrative support to streamline our workflow—meaning less busywork, a highly efficient day-to-day operation, and more time to focus on our patients.

A cornerstone of our practice's success is our partnership with First Pacific Corporation, who has provided us with seamless remote financial and administrative support since 1991.

Schedule: Tuesdays, Wednesdays, Thursdays and Saturdays

The Role
We are looking for one amazingly talented individual to own the front-desk experience. In this role, you will often handle reception, scheduling, and patient financial guiding independently up-front. However, you will never be truly alone—you will have full back-of-house support from our in-office clinical team, alongside robust, remote administrative backing from First Pacific Corporation.

What You Will Do
In this role, you are much more than a receptionist; you are a primary guide for our patients throughout their healthcare journey.

First-Class Hospitality: Warmly welcome patients, manage check-in/check-out processes, and ensure the reception area reflects our high standards.

Financial Guidance & Support: Help patients understand their financial responsibilities, set up payment arrangements, and navigate their dental insurance coverage with clarity and empathy.

Seamless Operations: Manage scheduling, field phone calls, and keep the daily schedule running smoothly using our digital tools.

Practice Growth: Confidently educate patients on our services, promote practice membership options, and encourage satisfied patients to leave reviews and refer friends.

Collaborative Administration: Work in smooth coordination with our clinical staff and First Pacific Corporation for back-office and financial workflow.

Who You Are
Self-Motivated & Capable: Confident taking full ownership of the front desk and running day-to-day administrative operations smoothly.

Empathetic & Financial-Savvy: Knowledgeable (or quick to learn) about dental insurance coverage, with the ability to discuss costs and payment options warmly and clearly.

Warm & Professional: Possess exceptional interpersonal skills, making every patient feel comfortable and cared for.

A "Soft Sales" Natural: Comfortable making recommendations, explaining service values, and encouraging reviews.

Highly Reliable: Dependability is essential to our office flow.

Tech-Savvy: Quick to learn and navigate modern management software and digital tools. (Previous is a major plus!)

How to Apply
We are looking for someone who pays attention to detail. To apply, please reply to this posting with:

Your resume attached as a PDF.

The subject line: "Patient Experience Coordinator - [Your First and Last Name]"

A brief note explaining why this schedule fits your current lifestyle, along with a short example of your experience in customer service, administration, or financial support.

Applications that do not follow these instructions will not be reviewed.

Pay: $27.00 - $30.00 per hour

Benefits:

• Employee discount
• Free parking

Work Location: In person