Dental Front Desk (Bilingual)

Job Overview

We are seeking a dynamic and bilingual Dental Front Desk Specialist to join our vibrant dental team! In this energetic role, you will be the welcoming face of our clinic, providing exceptional patient service while managing administrative tasks with precision and care. Your enthusiasm and organizational skills will ensure smooth daily operations, from scheduling appointments to handling medical billing and insurance processes. If you thrive in a fast-paced environment and possess a passion for delivering outstanding patient experiences, this is the perfect opportunity to shine!

Duties

• Greet patients warmly in both English and Spanish, creating a friendly and professional atmosphere
• Schedule appointments efficiently using dental office management software and EMR/EHR systems such as Epic, Meditech, or eClinicalWorks
• Verify patient insurance coverage, explain benefits, and assist with health insurance inquiries including Medicare and Medicaid processes
• Collect payments, process medical collections, and manage billing using medical coding standards like CPT, ICD-9, ICD-10 codes
• Review and update patient records ensuring accuracy in documentation review and compliance with HIPAA confidentiality policies
• Handle phone communication with patients, answer inquiries professionally, and coordinate appointment reminders with excellent phone etiquette
• Maintain organized medical records, files, and electronic health records (EHR) management systems to ensure seamless clinic operations

Experience

• Prior clinic experience in a dental or medical office setting is highly preferred
• Strong knowledge of medical billing, medical coding (CPT, ICD), and health insurance procedures
• Proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth or similar platforms
• Bilingual fluency in English and Spanish is required to effectively serve diverse patient populations
• Demonstrated clerical experience including filing, data entry (10 key typing), and Microsoft Office skills
• Excellent customer service skills with the ability to communicate clearly via phone and in person
• Familiarity with clinical confidentiality policies and health information management standards

Join us to make a positive impact on our patients’ oral health while advancing your career in a supportive, fast-moving environment! We are committed to fostering growth for all team members through comprehensive training and ongoing development opportunities.

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Work Location: In person