Dental Financial Coordinator

Dental Financial Coordinator

• Present treatment plans clearly and confidently while helping patients understand their recommended care, options, and next steps.
• Discuss treatment costs and financial options in a way that is clear and comfortable.
• Verify dental insurance benefits and accurately interpret PPO plans, Medicaid, benefit breakdowns, and coordination of benefits.
• Prepare accurate treatment estimates and communicate expected insurance and patient portions.
• Manage Accounts Receivable (AR), including outstanding patient balances, insurance balances, aging accounts, and claim follow-up.
• Monitor AR regularly and take appropriate action to resolve unpaid or aging accounts.
• Review patient accounts and ledgers, identify discrepancies, and maintain accurate financial information.
• Collect co-pays, deductibles, balances, and treatment payments.
• Discuss and coordinate financial arrangements and payment options with patients.
• Coordinate treatment appointments and help keep the schedule productive and organized.
• Handle check-in and check-out and provide a warm, welcoming experience for every patient.
• Answer phones, respond to patient questions, and communicate professionally with patients throughout their treatment.
• Work closely with the doctor and clinical team to ensure patients have a smooth transition from diagnosis to treatment.
• Stay organized and manage multiple priorities in a busy front-office environment.

• 1+ year of dental front-office experience, preferably with treatment coordination and insurance responsibilities.
• Strong working knowledge of dental insurance, including PPOs, Medicaid, benefit breakdowns, and coordination of benefits.
• Experience presenting treatment plans and discussing financial arrangements with patients.
• Hands-on experience managing dental AR and outstanding patient/insurance balances.
• Experience with insurance verification, claim submission, claim follow-up, and resolving outstanding claims.
• Comfortable reviewing patient ledgers, treatment estimates, insurance payments, aging reports, and account balances.
• Proficiency with Open Dental, or the ability to learn new software quickly.
• Excellent attention to detail and strong organizational skills.
• Rock-solid attendance, reliability, and work ethic.
• Confident communication skills with the ability to discuss money and treatment without making patients feel pressured.
• A natural ability to build trust with patients and teammates alike.
• Ability to stay calm, positive, and professional in a busy environment.

• $20–$28/hour, based on experience and skill.
• Full-time hours.
• A predictable schedule.
• A small, supportive, independently owned practice where your work actually matters.
• A drama-free, values-driven team that supports one another.
• Real opportunity to grow as the practice continues expanding.
• The opportunity to build genuine relationships with patients and make a difference in their dental experience.
• A team that believes financial conversations should be handled with honesty, transparency, and compassion.

• Your first & last name.
• The position you're applying for ("Treatment Coordinator").
• Your favorite ice cream flavor.
• Your dream car. (Yes, really. The ice cream and car tell us you read the whole ad and follow directions.).