Bilingual Dental Front Desk & Insurance Coordinator (English/Spanish)

Job Overview

We are looking for an experienced, friendly, and motivated Bilingual Dental Front Desk & Insurance Coordinator to join our pediatric dental team! The ideal candidate will have previous dental office experience, strong knowledge of dental insurance, and the ability to manage front desk responsibilities while helping keep the office organized, efficient, and welcoming.

We are looking for more than someone who can answer phones and schedule appointments. We want someone who takes initiative, pays attention to detail, follows through on responsibilities, and understands the importance of keeping both the front office and insurance processes running smoothly. This person should be comfortable communicating with patients and parents in both English and Spanish, working closely with clinical staff, and helping create a positive, fun, and professional environment for everyone who walks through our doors.

Responsibilities:

• Greet patients and families warmly and provide an excellent customer service experience from check-in to check-out.
• Answer incoming calls, respond to patient questions, and assist with appointment scheduling.
• Schedule, confirm, and reschedule appointments while maintaining an organized and productive schedule.
• Make outbound calls to confirm upcoming appointments, follow up with families, contact overdue patients, and fill openings in the schedule.
• Communicate clearly with parents regarding appointments, treatment plans, insurance questions, and office policies.
• Maintain accurate patient information, update records, and ensure necessary forms and documentation are completed.
• Coordinate with doctors, dental assistants, and management to support smooth daily operations.
• Help create a welcoming, positive, and child-friendly environment for patients, families, and team members.
• Verify dental insurance eligibility and benefits before patient appointments.
• Review and understand PPO dental insurance plans, Medicaid coverage, limitations, deductibles, annual maximums, waiting periods, and frequency limitations.
• Assist with insurance-related patient questions and account follow-ups.
• Maintain accurate insurance information and documentation in the practice management system.

Qualifications & Requirements:

• Fluent in both English and Spanish with the ability to communicate professionally with patients and families.
• Previous dental office experience is required.
• Experience with dental insurance verification and benefit breakdowns is strongly preferred.
• Familiarity with PPO dental insurance and Medicaid is required.
• Knowledge of dental terminology, common dental procedures, and insurance billing processes.
• Strong organizational skills and attention to detail.
• Excellent communication, customer service, and problem-solving skills.
• Ability to multitask and prioritize responsibilities in a busy dental office.
• Comfortable speaking with insurance representatives and following up on outstanding claims.
• Dependable, professional, proactive, and able to work independently while contributing to a team.
• Familiarity with dental practice management software is a plus.

We want someone who genuinely enjoys working with children and families and understands that the front desk sets the tone for the entire patient experience. The right candidate is friendly, approachable, and professional while also being confident enough to take ownership of their responsibilities.

If you have dental experience, understand insurance, enjoy helping patients, and are looking for an opportunity to be part of a supportive pediatric dental team, we would love to hear from you! You can also email your resume at ([email protected]) and a reason as to why you will be the best fit for our practice!

Pay: $24.00 - $28.00 per hour

Work Location: In person